Get in touch
If you have any more queries or need some help, please don’t hesitate to reach out and we will come back to help as soon as we can.
How do I start?
How do I sign up for an All Week meal plan?
Easy! Click ‘Build Your Meal Plan’ or ‘Order Online’ from our website, choose your meals from our menu, select your delivery day, create an account and checkout. It takes 2 minutes and can save you hours in shopping, cooking and cleaning every week.
What information do I need to provide during the sign-up process?
We would need your delivery information; name & address, phone number and email. As well as your safe place information for our delivery partners.
Is there a minimum spend?
Currently we have a 4-dish minimum order. This is per delivery rather than per week, meaning if you’d like to receive meals twice a week, you would need a minimum of 4-dishes on each delivery day.
Is there a minimum subscription period?
No! We pride ourselves on not being a scary subscription with no minimum terms and maximum flexibility.
How much does it cost?
Our meals are priced based on number of meals per delivery. 4-5 meals is £9.40 per meal, 5-6 is £7.90, 7-8 is £7.50 and 10+ meals is £6.75 per meal. This pricing is per delivery meaning that receiving 10 meals once a week, would be priced at our better value rate rather than 5 meals delivered twice a week.
What are your order cut-off times?
Currently the deadline for new orders is midnight Sunday for Wednesday delivery, and midnight Wednesday for Saturday deliveries. You can see when you’re first order will arrive when selecting your delivery day whilst choosing your meals.
When and where do you delivery?
We deliver nationwide to mainland UK postcodes on Wednesdays and Saturdays. We do not deliver to Northern Island, Isle of Man and some postcodes in Scotland. We always want to make sure our meals arrive fresh and our delivery partners cannot guarantee next day delivery to these areas. You can check if your address is eligible for delivery when entering your postcode into out checkout.
What if I want 2 deliveries a week?
Great idea! Fresh food available All Week (see what we did there?). Simple, start a Wednesday or Saturday delivering subscription, create an account and checkout. After this; head back to our home page and start another subscription on the alternate delivery day whilst you are logged in, or log in to your newly created account during checkout.
Can I see a sample menu before subscribing?
Ofcourse, we’re super proud of the food we make here and want to show it off! Click on ‘Build Your Meal Plan’ or ‘Order Online’ and you’ll be presented with our full menu
Can I change my subscription plan after signing up?
Definitely. We pride ourselves on not being a scary subscription with maximum flexibility. Simply login to your account from the profile Icon on our site to manage your subscription. Please be aware, you cannot edit your first order, this is locked in with both the delivery day and meal selection upon making your first purchase.
I have a discount code, how do I use it?
Hey big saver! Simple, add it in the discount box during the checkout process.
Do you offer Blue Light, or Student a discount?
Yes we do, get in touch at hello@allweek.co.uk and we’ll get you set up.
Do you accept American Express?
We do.
The food.
What types of cuisines do you offer?
All of our dishes are meticulously developed and restaurant inspired, think of us as a restaurant without seats! We currently have 21 dishes on our menu to choose from with inspiration taken from multiple cuisines. We think theres something for everyone. You can check out our menu by clicking on ‘Build Your Meal Plan’ or ‘Order Online’ from our site.
Are the meals suitable for my health goals, & how do I find out the nutritional information?
We are a flavour first service with the added benefit of balance, all of our meals are crafted with nutrition in mind. We have something for everyone; low carb, high protein, low calorie, high veg and more. You can filter through our menu by clicking on the tabs at the top. Clicking on any meal will present you with the full calorie and macronutrient breakdown. You can also find more detailed information on the back of our meal packaging.
Where can I find the ingredient list of each meal?
Click on any dish on our menu and you’ll be presented with the full ingredient breakdown. You can also find this info on the back of our meal packaging. We are very strict on limiting the amount of processed ingredients in our meals and 99% of what goes into our food are whole-food ingredients that have not been tampored with. We do not add any additives preservatives or chemical products to our meals.
I have an allergy?
You can find allergens highlighted in bold in our ingredient lists by clicking on any meal on our menu. All of our chefs undertake rigorous allergen and cross contamination training and have the qualifications and certificates to show for it. It is worth noting that our meals are produced in an environment that handles all 14 major allergens and as such we are unable to provide a guarantee that our meals are free from these allergens.
How do I heat up my food?
Easy, all of our meals have reheating instructions printed on their sleeves and are ready within 3-6 minutes in a microwave. You can also transfer your meal to an oven safe dish or a saucepan and heat them this way if you don't have access to a microwave. We also have several dishes that do not require reheating at all.
How long do the meals last?
Our meals contain no processed preservatives or chemicals and we do not use invasive packaging techniques such as gas flooding or vacuum sealing. That’s plane and prison food and that’s not what we do here at All Week. As such our meals have a 3 day best before after day of delivery. If you want fresh food available every day you can receive two deliveries per week.
Are your meals freezeable?
Yes, all of our meals (apart from our ‘No Heating Required’ meals) are freezeable and delivered in freezer safe packaging. We recommend freezing for no longer than one month and recommend defrosting your meals overnight in the fridge before reheating as normal.
How often do you update your menu?
A lot goes into an All Week dish; countless versions, obsessive testing and tweaking, as such, we are supremely confident in every dish on our menu. We’re a small team and only put out what we are proud of, as such menu changes are an something that we put a lot of love and we know its important. In an effort to cook seasonally and sustainably, and offer our customers some variety we aim to update our menu every 3 months. As we grow we have ambitions to make this more frequent. Any suggestions of what you want to see on our menu? Hit us up at - hello@allweek.co.uk
Where do you source your produce?
We source our produce from top London suppliers, the same you find delivering to Michilin starred restaurants and some of the countries most famous hotels. Where possible, we look to source produce from UK based farmers and producers, and our meat is always from the UK or EU.
Is your meat halal?
All of our chicken is halal certified. Our other meats currently are not. We do also have several fish and veg options available.
How does my subscription work?
When will I be billed for my subscription?
Wednesday delivering subscriptions are billed around 6pm Sunday, and Saturday delivering subscriptions are billed around 6pm Wednesday.
How much notice do I need to give to make changes, when are your edit cut-offs?
Our order cut-offs are 6pm Sunday for Wednesday deliveries, and 6pm Wednesday for Saturday deliveries. After charges have gone through, and these times are passed that order is locked in for that delivery day.
Can I make edits to my order after the cut-off time?
After our cut-off and charge times our team jumps into action! Immediately after this time our chefs place produce orders for the following day’s cooking, and our office team processes delivery information via our couriers based on orders received. Because of these reasons, we are unable to make edits to orders passed our cut off times.
How do I swap my meals or add more meals?
Easy, login to your account from our website via the profile icon. Head to the delivery day tab you’d like to edit (Wednesday or Saturday) and then from there you can add more meals from the ‘Add more meals’ button on the top right of the subscription you're changing. Want to swap? Simply click on the ‘Swap’ button on any dish you’d like to change, and then select what you’d like to swap it for from our menu page that pops up.
Can I skip a week or pause my subscription temporarily?
Absolutely; head to the delivery day tab you’d like to change (Wednesday or Saturday) from here you are presented with your next 3 scheduled deliveries, click on any of these dates before pressing the ‘Skip this weeks meals’ button to skip this date's delivery. If you skip a week after the order cut-off time and when a charge has been processed, you will still receive that delivery.
Want to pause? Head to the account info section on your account page and scroll down to be presented with your subscriptions, head to the one you’d like to pause (you can match these up via your subscription ID) and press the ‘pause your subscription’ button to pause this subscription. Whilst paused you will receive no further charges from us. If you pause a subscription after our cut-off time, when a charge has been processed, you will still receive the delivery that has already been charged for.
How do I resume or reactivate my subscription?
Woohoo! You missed us? Head to the account info section on your account page and scroll down to be presented with your subscriptions, head to the one you’d like to reactivate (you can match these up via your subscription ID) and press the ‘activate your subscription’ button to resume this subscription.
What If I want to cancel my subscription, and is there a cancellation fee?
Pausing is our version of cancelling, whilst paused you will receive no further charges or deliveries from us (unless any are outstanding). If you’d like to complete remove a subscription, or delta your information from our records, feel free to get in touch at - hello@allweek.co.uk and we’ll be more than happy to get the ball rolling on this for you. We have no cancellation, or pause fee, that wouldn’t seem super fair right?
How do I change my delivery day?
To change your delivery day you would need to start a new subscription for the new delivery day you would like to change to, you can do this either from our website homepage, making sure to login during checkout if you’re not already, or, head to the new delivery day tab from your account and click ‘add dishes’. After this, head back to your account, and pause your previous subscription on the old delivery day.
How do I add a second delivery day?
Simple, login to your account and head to the tab of the delivery day you’d like to add, click ‘add dishes’ choose your meals and checkout. You’ve just started a new subscription, which alongside your existing one, means that you will receive two deliveries per week, with fresh food available every day.
How do I change my delivery address?
Head to the account information section of your account, scroll to the subscription you’d like to change the delivery address of and click the ‘edit delivery address’ to update your information.
This happens on a subscription by subscription basis so you would need to do this to update multiple subscriptions if you have them. This also means you can have different subscriptions deliver to different address if you’re based in multiple locations or are purchasing on behalf of family, or friend.
I’ve got a discount code or credit I want to apply to an existing subscription, how do I do this?
Theres a discount code box at the bottom of your meal selection on your customer account, enter the code, hit apply and start saving.
How do I change my payment information?
Head to the account information section of your account, in the payment details section click ‘update card’, enter your new information and confirm.
My payment method has changed or expired, what do I do?
Update your payment information as outlined above. If a charge has failed due to an issue with your payment provider, we will get in touch to let you know, as well as send a link to update your info. When this has been updated, we can manually reprocess this charge. If we’re able to do this quickly, there shouldn’t be any delay in getting your meals out to you. If you think something might have gone wrong, shoot us a message at - hello@allweek.co.uk
Packaging & Delivery.
How is the food packaged to maintain freshness during delivery?
We use cutting edge, super sustainable, temperature controlled packaging. This consists of a double walled box, honeycomb paper based liners that essentially turn your delivery box into a cool bag, and plant based paper wrapped icepacks to keep everything super cold. This system turns our delivery box into a moving fridge, keeping your meals fresh upon arrival and beyond. If your icepacks aren’t frozen when you open your box, don’t worry, this is normal and they’ve done their job to keep your food fresh and chilled. This system keeps your meal chilled until the very late evening of your delivery day, or in some instances when the weather is cold, the early hours of the following day.
What happens if I’m not in when my delivery arrives?
No problem, you can add ‘safe place’ info when checking out, or after the delivery info section of your account. You can also inform our couriers, Packfleet & DPD of this while your meals are in transit via their delivery notifications. Our super sustainable, temperature controlled packaging keeps your meal chilled until the very late evening of your delivery day, or in some instances when the weather is cold, the early hours of the following day, so they’ll be fresh waiting for you for your return.
What days do you deliver, and how does the delivery process work?
We deliver on Wednesdays and Saturdays. Packfleet delivery our meals within London and the M25 and DPD deliver nationwide. Our delivery partners will get in touch the evening before, or morning of your delivery with delivery windows, and the option to provide any further information to them. You can also track your delivery via both of our partners notifications.
When is my delivery arriving?
If you want to know what date your first delivery is arriving, it will arrive on the day and date specified when purchasing your meals; this will also be in your order confirmation email. It will also be the first date shown on your account page.
If you want to know when future deliveries are arriving, you can login to your account and you’ll be shown your future delivery days.
If you’re interested in what time your delivery will be arriving on your given delivery date our delivery partners will get in touch the evening before, or morning of your delivery with time windows. You can also track your delivery via both of our partners notifications.
Is your packaging sustainable?
At All Week sustainability has always been at the core of every decision we make. That’s why all of our packaging is recycled, recyclable or compostable. You can read more about our sustainability plans on our sustainability page. And, if you ever want to chat sustainability, make a suggestion or ask a question, get in touch at - hello@allweek.co.uk
Can I choose a specific delivery time window?
We don’t offer nominated delivery windows, however if your receiving your delivery via Packfleet you will get a notifcation from them when your order is being prepared for delivery, they offer the option to choose a delivery window via this notification for a fee. This is an arrangement between the customer and Packfleet and we do not receive any of the fee.
Is there a delivery fee?
Nope, delivery is completely free
Do you deliver to me?
We deliver nationwide to mainland UK postcodes on Wednesdays and Saturdays. We do not deliver to Northern Island, Isle of Man and some postcodes in Scotland. We always want to make sure our meals arrive fresh and our delivery partners cannot guarantee next day delivery to these areas. You can check if your address is eligible for delivery when entering your postcode into out checkout.
What should I do if there's an issue with my delivery or packaging?
Get in touch with the relevant delivery partner - Packfleet for London and inside the M25 deliveries, and DPD for outside of the M25 areas, and also get in touch with us at hello@allweek.co.uk.